All in-stock items will ship within 1-2 business days and will arrive within three to five business days from the ship date. In the event of a delay, we will notify you by email. Items sent directly from our supplier may take longer, and items ordered together may not arrive in the same box. Shipping times are subject to availability of product.
If a product you have ordered is out of stock or on back order, we will contact you with a shipment date and you can decide to either keep the order as is, cancel the item, or cancel the entire order. Occasionally issues arise that may lead to additional production time, such as our manufacturers experiencing a backup in production. If this is the case, you will be alerted as soon as we are made aware that a problem exists. If you need to verify stock information and availability prior to placing your order, please contact Styles by Strut.
If you require either 2-Day Shipping, Overnight or Saturday delivery for your order, please contact us directly at 865-691-9999 or by email at firstname.lastname@example.org. We can verify if the item or items are available for overnight or Saturday delivery, as well as quote shipping charges the apply for the order.
Returns and Exchanges
To exchange or return an item purchased in the last 14 days, please contact Styles by Strut to request a Return Authorization number.
We realize that returns and exchanges may need more time during the holidays, so for in-stock items purchased from November 1st through December 25th, we have extended our return and exchange date to January 15th of the New Year.
$200 minimum on all orders.
Exclusive rights are granted on a case by case basis. Please call the store at 865-691-9999.
*Exclusive rights assures you no other store within 15 miles of yours is selling Styles by Strut.
Privacy and Security
At Styles by Strut, we are committed to protecting your privacy and promise to protect your personal information. We do not request any personal information from you when you browse our web site, only when you place an order. We use this information to process and ship orders and contact you if necessary. While you may choose to sign up for our mailing list, we assure you that we will never share or sell your information with any third parties.
We have taken every measure to ensure that you have a secure online shopping experience. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe internet transmission of your personal information. Once you enter the checkout process, you enter a secure connection to our server. To confirm security, you will see an unbroken key or a closed lock (depending upon your browser) at the bottom part of your browser window. You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from “http” to “https.” If for some reason you do not see these cues please contact us directly to place your order.
Personal information collected
When you make a purchase from Styles by Strut, we will request only the personal information that is required to complete your transaction, including your name, address, telephone number, e-mail address, and credit card number. Additionally, we keep records of your specific product purchases and transactions made with Styles by Strut. This information is used to process your purchase transactions. It’s also used to email you occasional marketing and promotional materials. You may choose to opt out of email notifications at any time. We never share, or sell, any of our customers’ information.